Hotel policies.

Reservations can be cancelled FREE OF CHARGE 48 hours before arrival date. For bulk reservations, a different cancellation policy applies. Late cancellations are subject to a full-stay charge.

The current website gives this example: for an original check-in date of March 4, cancel by March 1 at 11:59 PM. Please contact the front desk to confirm the deadline for your booking.

A full-stay charge applies for no-shows.

Earliest check-in: 4:00 PM. Latest check-out: 11:00 AM. Earlier check-in and later check-out can be requested but cannot be guaranteed.

Some rooms are closer to the bar, which can result in noise, especially on Fridays and Saturdays until past midnight. Quieter rooms are available on a first-come, first-served basis.

At Pemberton Hotel, the safety and security of our guests and staff are our highest priorities. However, guests and visitors should be aware that Pemberton Hotel cannot assume responsibility for any personal injury, death, or other consequences resulting from the actions of guests or third parties.

Free parking is reserved for registered hotel guests. Non-registered vehicles will be towed at the owner’s expense.

For 7 or more rooms, please email us for our best rates. Bulk reservations require a 30% deposit of the total stay. The deposit is fully refundable if cancelled 21 days before the original arrival date.

We are a pet-friendly hotel. A charge of $35 per pet plus tax applies per entire stay.

Our current website lists PST at 8% and GST at 5%, with no other hidden fees. Confirm the applicable total in Roomsy before completing your reservation.

Children up to 12 years old stay free of charge.

Guests are responsible for the safety of their personal property. The hotel shall not be held responsible for the loss, theft, damage, or destruction of personal items brought onto the premises by guests or their visitors.

We do not charge damage deposits; however, credit cards are required at check-in. In case of damage, credit cards will be charged based on the estimated damage.

The registered guest agrees to pay for damages that occur during their stay. Damages and stolen items shall be determined by Pemberton Hotel Management.

We strictly enforce a no-smoking policy within all indoor areas of the hotel, including guest rooms, public spaces, and employee work areas.

The hotel is privately owned and management reserves the right to refuse service.

Please inquire by email at pembhotel@gmail.com.